Privacy policy

Who is responsible for which data

• Your account data (the salon owner): SalonBook decides how it is used and is its data fiduciary.
• Your customers' data (names, phone numbers, birthdays, notes, bookings, bills and payments): you decide what to record and why, so you are its data fiduciary and SalonBook processes it on your behalf. See the data processing terms.

What we collect

• Account: mobile number (for sign-in), your name, salon name, tagline, address, GSTIN, UPI ID and logo, if you add them.
• Salon records you enter: customers, your service menu, staff names, bookings, bills, payments, adjustments, reminder rules and the reminders sent.
• Billing: your plan, subscription status and payment references from Razorpay. We never see or store card or bank details.
• Technical: device identifier for keeping you signed in, app version, error reports and basic usage events, so we can fix problems.

Why we use it

• To run the service: sign you in, store and sync your records, calculate dues and send the reminders you set up.
• To bill you for paid plans and keep tax records.
• To keep the service secure, prevent abuse and fix errors.
• To tell you about changes to the service. We do not sell personal data or use customer data for advertising.

Who we share it with

Only service providers that help us run SalonBook, under contracts that limit their use of the data:

• Hosting and storage providers (servers and backups).
• SMS provider, to send sign-in codes.
• WhatsApp Business messaging provider, to send the automatic reminders you turn on.
• Razorpay, to take subscription payments.
• Error-reporting and product-analytics providers.
• Google Analytics, for website visit statistics, only if you accept its cookies.

We disclose data to authorities only where Indian law requires it.

Cookies on the website

The website sets only the cookies it needs to work. With your consent it also uses Google Analytics cookies to count visits and see which pages are useful; Google receives your browser's details and pseudonymous identifiers, not your name or your customers' data. We do not use advertising cookies. You can change your choice at any time with Cookie settings at the bottom of every page. The SalonBook app does not use Google Analytics.

How long we keep it

We keep your records while your account is open. When you delete your account, we delete your salon and customer data within 30 days, except billing records we must keep under tax law. Backups are overwritten within a further 30 days. See how to delete your account.

Your rights

You can ask to access, correct or erase your personal data, withdraw consent, and nominate someone to act for you. Customers who want to exercise their rights should contact their salon, which controls their records; we will help the salon respond.

Security

Data is encrypted in transit, each salon's records are isolated from every other salon at the database level, and staff access is limited, logged and reviewed.

Contact and grievances

Write to [email protected]. Our Grievance Officer, SalonBook replies within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.